Pam's rubber tree (Ficus elastica) is over 10 years old, root-bound in a 17″ pot with 10+ shoots. It's in a showroom with good light/airflow. She wants to prune and divide into multiple pots but fears killing it.
Will Creed requested a photo or better description—concern is about roots, but foliage health isn't mentioned. Key points:
Will advised against division and suggested focusing on pruning for shape/size control.
Jade Plant Aerial Roots: Light Deficiency and Humidity Response
Diagnosing Yellow/Brown Leaves on a Rubber Plant
Rubber Tree Stem Rot from Poor Drainage
Pruning a Tall Rubber Tree (Ficus elastica): Timing and Regrowth Tips
Saving a Legacy Rubber Tree (Ficus elastica) from Root/Stem Rot
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