Handling a Client Who Stops Communicating Mid-Project

Handling a Client Who Stops Communicating Mid-Project

When a client ghosts after a 25% deposit, protect your business with these steps.

Immediate Actions

1. Visit the site: You're already there working—knock, document progress, leave a written notice.
2. Review your contract: Is there a written agreement with payment schedule, change order process, and termination clause?
3. Send formal demand: Certified letter detailing work completed, amount due, and deadline.

Legal Leverage

• Mechanic's Lien: Most states allow contractors/designers to lien property for unpaid work. Strict deadlines apply—consult a local attorney.
• Document everything: Photos, emails, signed change orders. Verbal agreements are hard to enforce.

Prevent Future Issues

• Require detailed written contract before starting.
• Bill in phases tied to milestones, not time.
• Charge for design separately from installation.
• Use change order forms for every client request—signed and dated.

Difficult clients are inevitable. Systems protect you; hope does not.