Choosing a Pest Control Company: Essential Questions for Raleigh Homeowners

Effective pest management starts with hiring the right company. Ask these critical questions before signing a contract.

Company Credentials & Safety

• Licensing: NC Structural Pest Control Division license (phases P, W, F). Verify at NCDA&CS.
• Insurance: General liability ($1M min) + workers' comp. Request certificates.
• Products: EPA-registered. Ask for Safety Data Sheets. Prefer low-toxicity, targeted treatments (baits, IGRs) over broadcast sprays.
• Technicians: Full-time employees (not subcontractors) with Phase certifications. Background checks?

Service Scope & Guarantees

• Coverage: Interior + exterior + perimeter? Attic, crawlspace, garage included?
• Pests covered: General (ants, roaches, spiders) vs. specialty (termites, bed bugs, wildlife).
• Guarantee: Written retreat policy. "Free retreats" vs. "satisfaction guarantee." Exclusions?
• Frequency: Quarterly standard. Monthly for heavy pressure. Emergency response time?

Termite-Specific (Critical in Raleigh)

• Inspection: Free annual? Wood-destroying insect report (WDIR) for real estate?
• Treatment options: Liquid barrier (Termidor®, Taurus®) vs. baiting (Sentricon®, Trelona®). Pros/cons explained?
• Warranty: Retreat + repair? Annual renewal fee? Transferable to buyer?
• Monitoring: Bait station checks included? Frequency?

Red Flags

• Pressure to sign same day.
• Vague "we spray everything" approach.
• No written contract or SDS access.
• Unmarked vehicles, no uniforms/ID.
• Cash-only or large upfront payments.

Smart Hiring Steps

1. Get 3 quotes with identical scope.
2. Check BBB, Google, Angie's List reviews.
3. Ask neighbors for referrals.
4. Interview technician who'll service your home.
5. Start with one-time service before annual contract.

Pests are inevitable; bad contracts are avoidable. Due diligence protects your home and wallet.