Botanic Garden >> Gardening > >> Question and Answer >> Pond and Water Gardening

Follow-Up Frustration: Answer Was Sent

User claims no answer received, calls site "b.s." Original answer: "Pond ≥2 ft deep → fine. Punch ice holes for oxygen. Fish don't hibernate in mud. White spot resolves alone." Sent 16 hrs prior.

Communication Reality

Email delays, spam filters, or user error cause missed replies. 16 hours is reasonable response time for a free expert service.

Advice for Users

Check spam/junk folders.
Allow 24–48 hours for volunteer experts.
Google basic questions (ice holes, fish winter behavior) for instant answers.
Polite follow-ups get better results than accusations.

The original advice stands: deep enough pond + ice holes = safe winter. White spot (likely Ich) often self-resolves in cold water.

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