Plymouth Homeowners Left Without Bathrooms After Contractor Failures

Dozens of Plymouth residents endured weeks without functional bathrooms after Apollo Housing, the contractor hired for a major council home renovation, failed to complete installations and left properties in disarray.

Scope of the Problems

Homeowners reported missing showers, toilets, and cookers for up to four weeks. One resident described builders removing the old bathroom but not installing the new one, leaving dust and rubble throughout the bungalow. "I sit and cry at night penned in my bedroom with my boxes of toiletries," said another unnamed tenant. "Dust is everywhere. Nobody seems to finish a job."

Response and Accountability

Apollo Housing, which describes itself as the UK's largest property services company, acknowledged "teething problems" and said corrective actions were underway. Regional manager Ian Flatt personally contacted affected tenants.

Clive Turner, CEO of Plymouth Community Homes (which awarded the contract), stated he had "let Apollo know in no uncertain terms that we are not happy" and raised concerns with senior staff.

Lessons for Homeowners and Authorities

This case underscores the importance of contractor vetting, clear completion timelines, and penalty clauses for delays. Residents facing similar issues should document everything, communicate in writing, and escalate to housing ombudsmen if necessary.